IT Helpdesk Support Specialist - Bali, Indonesia

Join Wevo System as an IT Helpdesk Support Specialist in the vibrant heart of Bali! This is your opportunity to be the first point of contact for technical assistance, ensuring seamless operations for our clients and internal teams. Based in Canggu, you'll work in a dynamic environment where your problem-solving skills and technical expertise will be put to the test daily.

Wevo System is a growing company in the tech industry, specializing in IT solutions and services. Our mission is to deliver exceptional service and support to our clients, and we're looking for a dedicated IT Helpdesk Support Specialist to join our team. In this role, you'll be responsible for providing technical support to our employees and clients, troubleshooting hardware and software issues, and ensuring that our IT infrastructure runs smoothly.

As an IT Helpdesk Support Specialist at Wevo System, you'll be using a range of tools and software, including ServiceNow, Jira, and Microsoft 365. You'll also have the opportunity to develop your skills and advance your career within a supportive and collaborative team environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees and clients, resolving hardware and software issues promptly and efficiently.
• Manage and maintain the company's IT helpdesk system, ensuring all tickets are logged, tracked, and resolved in a timely manner.
• Troubleshoot and resolve network, email, and other IT-related problems.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Document and maintain detailed records of all IT support activities.
• Stay up-to-date with the latest IT trends and technologies to provide the best possible support to our clients.
• Collaborate with the IT team to ensure seamless operations and resolve complex technical issues.
• Act as a liaison between the IT department and other departments, ensuring smooth communication and coordination.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT helpdesk support or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Familiarity with ITIL framework and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.
• Certification in ITIL or other relevant IT certifications is a plus.

🛠️ Keahlian

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