Call Center Agent - Oil & Gas Industry (Tangerang BSD)

Join Infomedia Nusantara, a leading provider of customer service solutions, as a Call Center Agent for Indonesia's largest oil and gas company. Based in BSD City, Tangerang, this role offers a dynamic work environment where you will serve as the primary point of contact for clients, handling inquiries, complaints, and requests related to oil and gas services. With a focus on customer satisfaction and operational efficiency, this position is ideal for someone looking to make a meaningful impact in the energy sector.

As a Call Center Agent at Infomedia Nusantara, you will be responsible for providing exceptional customer service, ensuring that client needs are met with accuracy and efficiency. You will work closely with a team of professionals, utilizing tools such as CRM systems, ticketing software, and communication platforms to streamline processes and enhance customer interactions.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls, providing accurate and friendly service.
• Resolve customer inquiries and complaints promptly and professionally.
• Document customer interactions and update records in the CRM system.
• Assist with data entry and maintenance of client information.
• Collaborate with the team to improve processes and enhance customer satisfaction.
• Adhere to company policies and procedures, ensuring compliance with industry standards.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to team goals and maintain a positive work environment.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• 1-3 years of experience in a customer service or call center role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM systems and basic computer skills.
• Ability to work well under pressure and meet deadlines.
• Professional demeanor and a customer-focused attitude.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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